A sewage backup isn't a job for a mop and bucket. Our Sewage Cleanup crews arrive in full PPE, classify the contamination, and follow IICRC S500 blackwater protocols from the first step.
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Containment goes up before extraction starts, because the goal on a contamination job isn't just removing the water, it's making sure the contamination doesn't spread to rooms that were never affected.
None of this is unique to a big loss either — the same standard applies whether it's a single-room sewage cleanup call or a larger one.
We built this list around what typically goes wrong when sewage cleanup gets handled by a generalist rather than a specialist.
Ask for credentials before the work starts, not after — a legitimate sewage cleanup specialist will have them ready.
S500 protocol governs PPE, containment, and disposal on every Category 3 call we handle.
We isolate the affected zone before starting any removal to limit cross-contamination.
Contaminated materials get disposed of according to local regulations, not just tossed in a regular dumpster.
We treat contamination calls with urgency, since delay increases exposure risk.
We don't treat sewage cleanup as a single generic task — each part of the process below gets its own specific approach.
Classification determines PPE level, containment approach, and which materials must be removed.
Extraction equipment dedicated to contaminated water keeps cross-contamination from clean-water jobs.
Carpet, pad, and drywall that contacted blackwater almost always require removal rather than drying in place.
Disinfection follows removal of unsalvageable materials, covering every remaining surface in the affected zone.
Sewage odor gets treated at the source through disinfection and controlled airflow, not masked with fragrance.
We verify the space meets a safe standard before calling the job complete.
This is the same sequence every sewage cleanup job follows, regardless of size.
You call +1-844-578-1604 and a live dispatcher takes the details of your Sewage Cleanup need, not a voicemail system.
Crews staged locally get to your address quickly, equipment already loaded for Sewage Cleanup work.
A technician assesses the scope on-site and provides a written flat-rate quote before any work begins.
Work continues until the job meets our documented completion standard, verified before we call it done.
"The sewage backup in our basement bathroom got full PPE treatment and a clear explanation of the process."
Andre P., San Rafael"A main line backup hit our laundry room and they explained exactly why the flooring had to go."
Naomi F., San Rafael"They handled the contamination classification and disposal documentation for our insurance claim without us having to ask."
Katrina L., San Rafael"Our crawl space took a sewage backup and they treated it with the same containment protocol as a finished room."
Preston G., San Rafael"A rental property backup happened while our tenant was away and they coordinated everything with us remotely."
Victor N., San Rafael"Full PPE and proper containment meant we could reopen the rest of the dining room the same evening."
Grace T., San RafaelIf your question about sewage cleanup isn't covered here, call +1-844-578-1604 and we'll walk you through it directly.
Aqua Guard Water Damage dispatches sewage cleanup crews throughout San Rafael and the surrounding zip codes, including 87020 87051.
Coverage extends past the immediate area, so an outlying San Rafael address isn't treated as a lower priority for sewage cleanup.
